Antecedents of academic actual help-seeking behaviour and support services utilisation among distance education students

The study found that social support, subjective needs, and availability of help were the antecedents of actual academic help-seeking behaviour among distance learners. Depressive needs were not considered as an antecedent of help-seeking behaviour. Thus, social support, subjective needs, and availability of help were significantly related to actual help-seeking behaviour among distance learners. The study further found that actual help-seeking behaviour among distance learners was also significantly related to the actual use of support services available to these learners. Finally, actual help-seeking behaviour among distance learners significantly mediated the relationship between social support, subjective needs, availability of help, and actual use of support services available to distance students. It was therefore recommended that authorities of distance education should make support services available to distance learners online and in-person to be able to meet the needs of different categories of students as well as the provisions of platforms for building social support systems among distance learners.