Driving Project Outcomes in Healthcare: How Servant Leadership and Team Dynamics Contribute to Success

The current research explores the project outcomes in healthcare sector of Pakistan by assessing servant leadership and team dynamics in the context of Situational Strength Theory. This research model examines the effect of servant leadership on project success via intervention of team effectiveness. Moreover, it also incorporates the moderating impacts of team level variables; team autonomy and task ambiguity in these relationships. The data is gathered from practicing health care project team members of Pakistan. Hence, for data analysis the Statistical technique Partial Least Square-Structural Equation Modelling (PLS-SEM) is employed. The findings indicate that project success is positively and significantly related with servant leadership. Servant leader increases the likelihood of project success and effectiveness directly at the team level. Mediation of team effectiveness between servant leadership and Project Success is also supported as the servant leadership practices nurtures the overall team process and foster team effectiveness. The moderation of task ambiguity is determined to be significant, while interestingly, that of team autonomy is found to be insignificant. The study also establishes the importance of servant leadership for evolving team effectiveness in project-based organizations for the achievement of project success. The results of this study are relevant for the advancement of project management practices, especially in the healthcare sector. This particular study offers practical recommendations to healthcare organizations with regard to successful implementations of effective leadership strategies that improve their team processes and enhance the attainment of desired outcomes for projects. The insights generated by this research add to the existing literature both in healthcare management and project management, fill a significant theoretical gap, and provide a basis for further studies on the role of leadership in complex settings where project organizations are involved.