Research on Integrated Learning Algorithm Model of Bank Customer Churn Prediction

With the rapid growth of Internet finance, competition within the banking industry has intensified significantly. To better understand customer needs and enhance customer loyalty, it has become crucial to develop a customer churn prediction model. Such a model enables banks to identify customers at risk of leaving, support data-driven business decisions, and implement strategies to retain valuable clients, thereby safeguarding the bank's interests. In this context, this paper presents a customer churn prediction model based on an ensemble learning algorithm. Experimental results demonstrate that the model effectively predicts and analyzes potential customer churn, providing valuable insights for retention efforts.

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Publication Details

Journal
International Journal of Database Management Systems
Published
2024-10-28
DOI
https://doi.org/10.5121/ijdms.2024.16501
Citations
1
Primary Topic
Customer churn and segmentation
Type
article
Field-Weighted Citation Impact
0.44
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article

Research on Integrated Learning Algorithm Model of Bank Customer Churn Prediction

Shang Xinping, Yi Wang
1 citations
International Journal of Database Management Systems
Customer churn and segmentation
0.44
article

Research on Integrated Learning Algorithm Model of Bank Customer Churn Prediction

Shang Xinping, Yi Wang
article en
1 citations

Abstract

With the rapid growth of Internet finance, competition within the banking industry has intensified significantly. To better understand customer needs and enhance customer loyalty, it has become crucial to develop a customer churn prediction model. Such a model enables banks to identify customers at risk of leaving, support data-driven business decisions, and implement strategies to retain valuable clients, thereby safeguarding the bank's interests. In this context, this paper presents a customer churn prediction model based on an ensemble learning algorithm. Experimental results demonstrate that the model effectively predicts and analyzes potential customer churn, providing valuable insights for retention efforts.

International Journal of Database Management SystemsVol. 16(1/2/3/4/5)
Dongguan University of Technology (CN), City College of Dongguan University of Technology (CN)
Industry, innovation and infrastructure
Openalex Percentile: Top 26%
Customer churn and segmentation
0.44
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