IMPORTÂNCIA DA CLASSIFICAÇÃO DE RISCO NO ATENDIMENTO DE URGÊNCIA E EMERGÊNCIA: REVISÃO DE LITERATURA

This article explores the importance of risk classification in emergency services, highlighting the role of nurses in prioritizing care based on patient severity while promoting a humanized reception. Objective: The objective of this study is to analyze the relevance of risk classification and the impact of humanized reception practices for effective triage. Methodology: This is a literature integrative review with a qualitative approach, conducted in major databases such as PubMed, Google Scholar, SciELO, and the Virtual Health Library (BVS), considering studies from 2019 to 2023. Results and Discussion: The analysis highlights the use of triage protocols, such as the Manchester protocol, as essential for optimizing resources and prioritizing urgent cases, with the nurse’s role being central to empathetic and efficient care. However, challenges such as workload overload and inadequate infrastructure hinder the humanized application of these protocols, suggesting the need for improved training for professionals. Conclusions: Therefore, there is a need for well-structured triage and ongoing training for professionals to maintain effective and fair care, encouraging improvements in protocols and training for teams, aiming for humanized practices aligned with the clinical needs of.