Organization learning and business resilience in developing hospitality industry

The study aims to investigate the effect of organizational learning on business resilience in developing the hospitality industry, specifically focusing on four-star hotels in the southeast region of Nigeria. One of the major reasons why this research was conducted is because of the vacuum that exists between organizational learning and business resilience in the hospitality industry. A cross-sectional survey design was employed because it supports using questionnaires to collect data from participants. A validated and reliable instrument was used to collect data from two hundred thirty one participants drawn from the selected hospitality industry in the southern part of Nigeria. The results demonstrate that organizational learning significantly positively affects business resilience. Organizational learning also affects crisis anticipation and recoverability which are crucial to be resilient in the industry. The results of this research supported prior empirical findings and supported both social learning theory and resilience theory. Regarding originality, the geographical scope and the industry where this research was conducted distinguish it from other prior empirical investigations. It was recommended that since the hospitality business is highly competitive, managers should utilize organizational learning as a strategy to overcome their competitors and remain sustainable in the industry. The findings of the research will contribute to the literature and hospitality industry in developing country contexts.