Leveraging AI for Improved User Feedback in Mobile Survey Video Prototypes

This paper explores the transformative impact of artificial intelligence (AI) on user feedback collection, particularly focusing on the transition from traditional textual surveys to video-based prototypes with AI-generated voiceovers. As digital landscapes evolve, the methods for capturing user feedback must adapt to meet changing user preferences and technological capabilities. We propose that integrating AI technology in survey design not only enhances the accessibility and engagement of surveys but also significantly reduces the cognitive load on respondents.

Authors

Institutions

Publication Details

Published
2024-09-21
DOI
https://doi.org/10.1145/3640471.3680453
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
Controls
|||
ALL TIME
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
article

Leveraging AI for Improved User Feedback in Mobile Survey Video Prototypes

Y. Zhang, Andrea Miotto
AI in Service Interactions
article

Leveraging AI for Improved User Feedback in Mobile Survey Video Prototypes

Y. Zhang, Andrea Miotto
article en

Abstract

This paper explores the transformative impact of artificial intelligence (AI) on user feedback collection, particularly focusing on the transition from traditional textual surveys to video-based prototypes with AI-generated voiceovers. As digital landscapes evolve, the methods for capturing user feedback must adapt to meet changing user preferences and technological capabilities. We propose that integrating AI technology in survey design not only enhances the accessibility and engagement of surveys but also significantly reduces the cognitive load on respondents.

Google (United States) (US), Google (United Kingdom) (GB)
Openalex Percentile: Top 82%
AI in Service Interactions
AI Navigator

Ask Laika to Summarize, Analyze, and Connect papers live on the map.

Summarize Papers & Methodologies

Extract key findings, datasets, and comparative methods across publications.

Benchmark Rankings & Visual Analytics

Rank top research institutions, authors, funders, topics, and journals by Field-Weighted Citation Impact (FWCI) and paper volume with instant charts.

Connect Distant Disciplines

Bridge topological clusters on the map to find hidden collaborative intersections.