Assessing the Quality of Outpatient Services

Aim: This study aims to review research journals on assessing the quality of outpatient services in hospitals, with the aim of continuous improvement. Methods: Methods used by various researchers and authors are reviewed by searching electronic databases. The selection criteria adopted were particularly relevant to the five years between 2020 and 2024. Results: Researchers and authors carried out their work and reported the improvement in the quality of outpatient services. Conclusions: This paper provides information about using software to access the quality of outpatient services. Information can be generated to improve the quality of outpatient services in hospitals. An effective feedback mechanism will help gather the data, and continuous improvements can be achieved in quality services for outpatients in hospitals. Key words: Quality outpatient services; hospital; assessing; improvement