A Study on the Improve the Working Environment of Casino Employees - Focusing on In-depth Interviews (IDI) of Casino Employees -

This study IDI(In-Depth Interview) method was used to study the improve the working environment of casino employees. The research results are as follows. First, many casino industry experts mentioned the three-shift system as a problem. The problem of lack of sleep due to this was pointed out, and improvement measures include lowering the intensity of work during night work, ensuring rest, changing the working environment by setting minimum work and rest times. Second, the working conditions were poor due to stagnant promotions, so actual promotions were required, and they wanted to create new jobs and solve the problem of stagnant promotions by promoting new businesses. Third, the wage system needs to be improved due to the flawed wage system, and a new wage introduction system is needed due to stagnant wages compared to the minimum wage increase. Fourth, due to the nature of casinos, they work 24 hours a day, which can cause mental and physical problems. Therefore, the casino must be closed by setting a closing time. Fifth, when a sexual harassment incident occurs, sexually harassing employees must immediately resign from the company and receive community service training. Sixth, since complaints are made even if high-quality service is provided, measures must be taken according to the situation after understanding the situation. Seventh, a morale- boosting policy is needed. Eighth, consideration for each other among employees is necessary.