Enhancing employee well-being through prosocial rule-breaking: Insights from the hospitality sector

This study explores relationships of prosocial rule-breaking (PSRB) on employee well-being in the hospitality industry. The study integrates the dynamics such as employee engagement as a mediator, emotional intelligence, and job autonomy as moderating variables. It offers insights into complex dynamics shaping employee behavior and well-being of hospitality industry. The data was collected through structured questionnaire form hospitality sector. The results showed significant positive relations between PSRB, employee engagement, and well-being. Emotional intelligence appeared as a moderator, escalating the relationship between PSRB and employee engagement. Job autonomy also escalating the relationship as moderator between employee engagement and well-being.

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Publication Details

Journal
Journal of Infrastructure Policy and Development
Published
2024-11-13
DOI
https://doi.org/10.24294/jipd9153
Primary Topic
Customer Service Quality and Loyalty
Type
article
Field-Weighted Citation Impact
0.00
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article

Enhancing employee well-being through prosocial rule-breaking: Insights from the hospitality sector

Denisa Abrudan, Masood Nawaz Kalyar, Nosheen Rafi, Khalid Alharbi et al.
Journal of Infrastructure Policy and Development
Customer Service Quality and Loyalty
article

Enhancing employee well-being through prosocial rule-breaking: Insights from the hospitality sector

Denisa Abrudan, Masood Nawaz Kalyar, Nosheen Rafi, Khalid Alharbi, Muddassar Bilal
article en

Abstract

This study explores relationships of prosocial rule-breaking (PSRB) on employee well-being in the hospitality industry. The study integrates the dynamics such as employee engagement as a mediator, emotional intelligence, and job autonomy as moderating variables. It offers insights into complex dynamics shaping employee behavior and well-being of hospitality industry. The data was collected through structured questionnaire form hospitality sector. The results showed significant positive relations between PSRB, employee engagement, and well-being. Emotional intelligence appeared as a moderator, escalating the relationship between PSRB and employee engagement. Job autonomy also escalating the relationship as moderator between employee engagement and well-being.

Journal of Infrastructure Policy and DevelopmentVol. 8(13)
Taif University (SA), Government College University, Faisalabad (PK), West University of Timişoara (RO), University of Sialkot
Decent work and economic growth
Openalex Percentile: Top 71%
Customer Service Quality and Loyalty
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Enhancing employee well-being through prosocial rule-breaking: Insights from the hospitality sector — Denisa Abrudan, Masood Nawaz Kalyar, et al. · Journal of Infrastructure Policy and Development (2024) | TGRS Research Map | TGRS