THE IMPORTANCE OF COMMUNICATION OF MEDICAL RADIOLOGY ENGINEERS AND PATIENTS THROUGH THE LENS OF EMPATHY

Effective communication is essential for the quality of healthcare and patient satisfaction in medical institutions. Empathy as part of emotional intelligence plays a major role in the interaction between healthcare workers and the patient, as it helps to understand patient needs, reduce stress and improve patient experience. This paper analyzes theoretical concepts and practical aspects of empathy in the scope of medical radiology; it examines the challenges and preparations that may arise when communicating and provides guidance on how to improve the connection between medical radiology engineers and patients. Addressing this phenomenon enables the development of strategies to improve communication skills as well as compassion, which can lead to better patient outcomes and contribute to an effective working environment for medical staff.