Optimizing Marketing Strategy by Performing Customer Segmentation

Customer segmentation plays a pivotal role in enabling businesses to tailor their marketing strategies effectively. This project aims to explore various clustering algorithms including K-means, Agglomerative Hierarchical, DBSCAN, and Gaussian Mixture Models for clustering customer data, considering demographics, purchase history, and behavior. Pre-processing techniques like scaling and dimensionality reduction enhance clustering. K-means minimizes within-cluster distances, yielding distinct clusters for analysis. Agglomerative Hierarchical clustering builds a hierarchy, providing global and local views. DBSCAN identifies clusters based on data density, handling arbitrary shapes and noise. Gaussian Mixture Models capture data distribution with flexible cluster shapes. Evaluation metrics and visualization aid interpretation. The project enables businesses to gain insights and optimize marketing strategies.

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Publication Details

Published
2024-09-27
DOI
https://doi.org/10.1109/acroset62108.2024.10743643
Citations
4
Primary Topic
Customer churn and segmentation
Type
article
Field-Weighted Citation Impact
1.76
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article

Optimizing Marketing Strategy by Performing Customer Segmentation

Aman Gautam, Amiya Ranjan Panda, Priyanka Rout
4 citations
Customer churn and segmentation
1.76
article

Optimizing Marketing Strategy by Performing Customer Segmentation

Aman Gautam, Amiya Ranjan Panda, Priyanka Rout
article en
4 citations

Abstract

Customer segmentation plays a pivotal role in enabling businesses to tailor their marketing strategies effectively. This project aims to explore various clustering algorithms including K-means, Agglomerative Hierarchical, DBSCAN, and Gaussian Mixture Models for clustering customer data, considering demographics, purchase history, and behavior. Pre-processing techniques like scaling and dimensionality reduction enhance clustering. K-means minimizes within-cluster distances, yielding distinct clusters for analysis. Agglomerative Hierarchical clustering builds a hierarchy, providing global and local views. DBSCAN identifies clusters based on data density, handling arbitrary shapes and noise. Gaussian Mixture Models capture data distribution with flexible cluster shapes. Evaluation metrics and visualization aid interpretation. The project enables businesses to gain insights and optimize marketing strategies.

KIIT University (IN), Indian Institute of Technology Bhubaneswar (IN)
Openalex Percentile: Top 13%
Customer churn and segmentation
1.76
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