Institutional Culture and Academic Service Delivery among Lecturers in Public Tertiary Institutions in Cross River State, Nigeria

This study examined institutional culture and academic service delivery among lecturers in public tertiary institutions in Cross River State, Nigeria. Six hypotheses were tested in the study. A correlational research design was adopted for this study. The population of this study comprised 3,431 lecturers in all public tertiary institutions in Cross River State. A stratified sampling technique was used to select 685 lecturers from the institutions as samples for the study. Two instruments tagged: (1) Institutional Culture Questionnaire (ICQ) and (2) Academic Service Delivery Questionnaire (ASDQ) were used for data collection. The instrument was validated by experts in Higher Education and Measurement and Evaluation in the Faculty of Educational Foundation Studies, University of Calabar. The Cronbach alpha reliability method was used to establish the internal consistency of the items. Pearson Product Moment correlation analysis and Multiple Regression analysis were used for data analysis. The results of the study indicated a strong significant positive relationship between institutional support culture and academic service delivery among lecturers in tertiary institutions in Cross River State. Based on these findings, it was concluded that lecturers in public tertiary institutions in Cross River State will deliver their academic services effectively when the institutions are committed to improving the institutional culture variables examined in the study. It was recommended that the management of public tertiary institutions in Cross River State should put in place adequate measures to promote research activities, apply open access digital system, deploy adequate guidance counselors to all departments, ensure regular infrastructural development, and be committed to proper and sincere internal and external accreditation exercise, among other things, to boost the level of academic service among lecturers in the institutions.