UNC Charlotte Autonomous Shuttle Pilot Study: An Assessment of Operational Performance, Reliability, and Challenges

This paper presents the findings from an autonomous shuttle pilot program conducted at the University of North Carolina at Charlotte between June and December 2023 as part of the North Carolina Department of Transportation’s Connected Autonomous Shuttle Supporting Innovation (CASSI) initiative. The shuttle completed 825 trips, transporting 565 passengers along a 2.2-mile mixed-traffic campus route. The study evaluates the shuttle’s operational performance, reliability, and challenges using data from onboard sensors, system logs, and operator reports. Key analyses are divided into four areas: service reliability, which assesses autonomy disengagements caused by signal loss, technical issues, and environmental factors; service robustness, focusing on the shuttle’s ability to maintain operations under adverse conditions; performance metrics, including average speed, autonomy percentage, and battery usage; and service usage, which examines the number of trips and passengers to gauge efficiency. Signal loss and battery-related issues were the primary causes of service interruptions, while environmental factors like weather and vegetation also affected shuttle performance. Recommendations include enhancing vehicle-to-infrastructure communication and optimizing battery management.