A Study on Moderating Effect of Resilience in Relationship Between Workplace Incivility and Turnover Intention : Focusing on Hotel F&B Employees

Objective : This study tested the moderating effect of resilience in the relationship between workplace incivility and turnover intention by targeting hotel F&B employees. Methods : This study conducted a survey using an online questionnaire from June 1 to June 30, 2024. Then, this study conducted an empirical analysis using the SPSS statistical program on a total of 252 subjects. Results : The analysis results are as follows:First, workplace incivility was found to have a significant effect on turnover intention. Second, resilience (self-regulation ability, interpersonal ability, and positivity) had a moderating effect in the relationship between workplace incivility and turnover intention. Implications : Based on these results, this study attempted to provide basic data for efficient human resource management operation in hotel companies.