The Quality of Online Higher Education Teaching during the COVID-19 Pandemic: Evidence from Serbia

Abstract Introduction: This research aims to analyze students’ expectations and satisfaction with the quality of online learning in Serbia during the COVID-19 pandemic, while examining its advantages, disadvantages, and future intentions. Methods: The research included both desk and field research. Data were collected through an online survey and analyzed with IBM SPSS using frequency, descriptive, reliability, and correlation analysis. Results: The results showed high student satisfaction with online education during the pandemic, which is correlated with their future intentions to use online learning platforms. Discussion: These results highlight the importance of student satisfaction for online learning quality and the potential of online education during COVID-19. Limitations: The research is limited by the sample size of 308 students, which may not fully represent the entire student population. Conclusions: While the results confirm the high quality of online learning organization at Serbian higher education institutions (HEIs), the study also identifies areas for improvement.