New colleague or gimmick hurdle? A user-centric scoping review of the barriers and facilitators of robots in hospitals

Healthcare systems are confronted with a multitude of challenges, including the imperative to enhance accessibility, efficiency, cost-effectiveness, and the quality of healthcare delivery. These challenges are exacerbated by current healthcare personnel shortages, prospects of future shortfalls, insufficient recruitment efforts, increasing prevalence of chronic diseases, global viral concerns, and ageing populations. To address this escalating demand for healthcare services, healthcare systems are increasingly adopting robotic technology and artificial intelligence (AI), which promise to optimise costs, improve working conditions, and increase the quality of care. This article focuses on deepening our understanding of the barriers and facilitators associated with integrating robotic technologies in hospital environments. To this end, we conducted a scoping literature review to consolidate emerging themes pertaining to the experiences, viewpoints perspectives, and behaviours of hospital employees as professional users of robots in hospitals. Through screening 501 original research articles from Web-of-Science, we identified and reviewed in full-text 40 pertinent user-centric studies of the integration of robots into hospitals. Our review revealed and analysed 14 themes in-depth, of which we identified seven as barriers and seven as facilitators. Through a structuring of the barriers and facilitators, we reveal a notable misalignment between these barriers and facilitators: Finding that organisational aspects are at the core of most barriers, we suggest that future research should investigate the dynamics between hospital employees as professional users and the procedures and workflows of the hospitals as institutions, as well as the ambivalent role of anthropomorphisation of hospital robots, and emerging issues of privacy and confidentiality raised by increasingly communicative robots. Ultimately, this perspective on the integration of robots in hospitals transcends debates on the capabilities and limits of the robotic technology itself, shedding light on the complexity of integrating new technologies into hospital environments and contributing to an understanding of possible futures in healthcare innovation.