Applying the volunteer process model to understand the lived experience of habitual volunteers: during COVID-19

This article identifies the volunteer process model (VPM) as a useful umbrella term to situate and understand the lived experience of volunteering of a small sample of habitual volunteers during the COVID-19 pandemic. We use a methodological approach based on interpretive phenomenological analysis to offer granular analysis of lived experiences of committed volunteers. Our analysis suggests, first, that the sample of committed volunteers lived experiences allow critical insights into how a particular user group can establish value and meaning and how these can be interpreted. Second, that the use of the VPM as a unifying concept allows a critical reflection on volunteering as an experiential activity that is wholly humanistic, and that contributes towards an understanding of volunteer engagement beyond the ‘black box’. This article provides an empirical basis for these arguments, offering a framework that can take forward this limited research as useful to provide explanatory rationales and expanded ways of organising and managing volunteer engagement.