A New Research Model for Artificial Intelligence–Based Well-Being Chatbot Engagement: Survey Study
The new extended model provides a theoretical basis for studying users' AI-based chatbot engagement behavior. This study highlights practical points for developers of AI-based well-being chatbots. It also highlights the importance of AI-based well-being chatbots to create an emotional connection with the users.
Authors
- Yanrong Yang (ORCID: https://orcid.org/0000-0002-3437-5455)
- Tiago Oliveira (ORCID: https://orcid.org/0000-0001-6523-0809)
- Jorge Tavares (ORCID: https://orcid.org/0000-0001-5551-8243)
Institutions
- Universidade Nova de Lisboa (PT)
Publication Details
- Journal
- JMIR Human Factors
- Published
- 2024-11-11
- DOI
- https://doi.org/10.2196/59908
- Citations
- 17
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 5.91