Non-native English-speaking seafarers – an investigation into communicational challenges and consequent on high retention rates

Purpose : This study investigates the challenges faced by non-native English-speaking seafarers in the maritime industry that would affect their employability and rate of retention. The study aims at exploring strategies to elevate seafarers’ professional communicational skills, through quality education as per the Sustainable Development Goal (SDG) number four, and effective recruitment, retention and work diversity practices as per SDG number 8 (Decent Work and Economic Growth) and SDG number 10 (Reduced Inequalities). To accomplish this a sequential explanatory approach was employed that integrates quantitative and qualitative methodologies. Initially, quantitative data is collected through online questionnaires, providing preliminary insights into generic communicational challenges among non-native English-speaking seafarers. These insights guide the selection of participants for subsequent qualitative semi-structured interviews with seafarers and maritime employers. The qualitative data is analyzed utilizing a commercial NVivo software, focusing on thematic coding and correlation analysis. The study identified significant psychological, technical and cultural barriers to effective English communication among maritime students, including fear of criticism, lack of interest, and difficulties in understanding accents. Recommendations included integrating advanced technological tools, interactive learning methods, and broader incorporation of English across maritime courses. The analysis revealed the crucial role of technical skills and English proficiency, with implications for recruitment, training, and workplace inclusivity. Technological innovations and comprehensive training approaches are suggested to address these challenges and improve seafarers’ employability and career development. Received: 18 August 2024 Accepted: 07 October 2024 Published: 15 October 2024