Document! Document! Document! What to do if You Don't Have Policies and Procedures Established and How to Create or Improve Them Going Forward

It is tricky to fill a position that has been vacant for a while and to train someone new. Where do you start when documentation is lacking, and carry-over personnel are not available? This program covered examples of how to piece things together and focus on best practices for creating thorough documentation of policies and procedures for various library workflows. It covered the who, what, when, where, why, and how of documentation, its impact on staff, potential pitfalls, and the unique aspects of technical services-related documentation. The basic principles of this program can be applied beyond technical services departments as well. Attendees learned about assessing and establishing procedures from scratch, as well as creating and maintaining documentation to keep things running smoothly through vacancies, new hires, and every day in between.