Quality of Customs Services as an Indicator of Customer Orientation of the Customs Service of Russia

This article provides a comprehensive study of the quality of customs services as a key indicator of customer focus of the Russian customs service. The article examines the importance and significance of high quality services in ensuring effective interaction between customs authorities and participants in foreign economic activity, which helps to improve the business climate and increase the country’s competitiveness at the international level. The article analyzes the main indicators by which it is possible to assess the level of customer focus of the customs service, such as the speed and transparency of customs procedures, availability of information, and the professionalism of employees. Particular attention is paid to the best practices and methods used in world practice, which can be adapted and applied in the Russian customs service to improve its efficiency and customer satisfaction.