INFLUENCE OF COLLEGE LIBRARY SERVICES ON USER SATISFACTION: A CASE STUDY AT MADURAI KAMARAJ UNIVERSITY, MADURAI

To ensure sustainable growth, emerging nations must provide diverse university services, particularly through educational libraries that meet user needs.This study examines the services and facilities influencing user satisfaction at Madurai Kamaraj University College Library. Primary data were collected from library users, focusing on resources such as scanning, printing, reading desks, personal computers, and electronic brochures. Statistical analysis revealed that printing and scanning significantly impact user satisfaction. An impact model was developed to measure these factors,offering insights for enhancing service quality and customer loyalty at the library.