Strategies to Improve National Poverty Data Bank Ekasih Registration Process at State Development Office of Johor

This study focuses on improving the existing work process for eKasih registration at the State Development Office of Johor (SDOJ). SDOJ is a department under the Implementation Coordination Unit (ICU), Prime Minister's Department's acts as custodian for the National Poverty Database, the eKasih System. One of the issues encountered in the registration process is that the data of the targeted household is not updated, mainly due to geographical issues and commitment by the household. An in-depth interview and focus group discussion (FGD) were conducted with the top management, middle managers, and operational level (enumerators) to identify issues in the organization. As a result, this research proposes a computer-assisted self-interview (CASI) using Quick Response (QR) code as a medium for the data updating process. The research methodology for this research is mixed methods, qualitative and quantitative. This research has reduced 5.6% of non-updated data in the targeted population during the first cycle interim period, which contributes to better decision-making by policymakers and relevant agencies. Successful registration of the targeted household will potentially benefit from the social assistance or aid provided by the government. In addition, the organization has benefited from operational cost savings of up to 56.4% in terms of the enumerator’s mileage claim.