Quality Dimensions of Travel Products: A Research Perspective

This paper also explores the impacts and benefits of enhancing the quality of travel products using the four dimensions: conformity, durability, design innovation and improvement, and brand image.. It is found that high-quality travel products can not only improve tourists' satisfaction and promote word-of-mouth communication but also enhance brand image and market competitiveness, thus driving the development of related industries(Khan, M. S., et al. (2020). However, the improvement of travel product quality also faces many challenges, such as homogenized competition in the market, insufficient professionalism of service personnel, and lack of brand strategy. In response to these problems, this paper proposes future directions for research and practice, including strengthening product innovation and formulating a systematic brand-building strategy. By synthesizing the research on China's travel product quality, this paper aims to provide valuable references for academics and the industry and to provide theoretical support and practical guidance for improving travel product quality.

Authors

Publication Details

Journal
International Journal For Multidisciplinary Research
Published
2024-11-07
DOI
https://doi.org/10.36948/ijfmr.2024.v06i06.30105
Primary Topic
Customer Service Quality and Loyalty
Type
article
Field-Weighted Citation Impact
0.00
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article

Quality Dimensions of Travel Products: A Research Perspective

Xiaohua Qin -, Wilhelmina D. Lazatin -
International Journal For Multidisciplinary Research
Customer Service Quality and Loyalty
article

Quality Dimensions of Travel Products: A Research Perspective

Xiaohua Qin -, Wilhelmina D. Lazatin -
article en

Abstract

This paper also explores the impacts and benefits of enhancing the quality of travel products using the four dimensions: conformity, durability, design innovation and improvement, and brand image.. It is found that high-quality travel products can not only improve tourists' satisfaction and promote word-of-mouth communication but also enhance brand image and market competitiveness, thus driving the development of related industries(Khan, M. S., et al. (2020). However, the improvement of travel product quality also faces many challenges, such as homogenized competition in the market, insufficient professionalism of service personnel, and lack of brand strategy. In response to these problems, this paper proposes future directions for research and practice, including strengthening product innovation and formulating a systematic brand-building strategy. By synthesizing the research on China's travel product quality, this paper aims to provide valuable references for academics and the industry and to provide theoretical support and practical guidance for improving travel product quality.

International Journal For Multidisciplinary ResearchVol. 6(6)
Industry, innovation and infrastructure
Openalex Percentile: Top 72%
Customer Service Quality and Loyalty
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