The association between service experience in vaccination centers and expectation confirmation as a driver of future vaccination intentions: Results from a survey among users of a Swiss mass COVID-19 vaccination center
The service experience in vaccination centers is related to expectation confirmation, which can enhance the likelihood of future revaccination. When planning vaccination center operations, attention should be paid to providing a comfortable and service-friendly environment for clients.
Authors
- Julia Dratva (ORCID: https://orcid.org/0000-0002-9003-2027)
- Florian Liberatore (ORCID: https://orcid.org/0000-0001-7147-6485)
- Sarah Schmelzer
- Frank Mattes
- Aylin Wagner (ORCID: https://orcid.org/0000-0002-6683-5671)
Institutions
- ZHAW Zurich University of Applied Sciences (CH)
- University of Zurich (CH)
- ZHAW Zurich University of Applied Sciences (CH)
Publication Details
- Journal
- Vaccine
- Published
- 2024-11-08
- DOI
- https://doi.org/10.1016/j.vaccine.2024.126509
- Citations
- 3
- Primary Topic
- Vaccine Coverage and Hesitancy
- Type
- article
- Field-Weighted Citation Impact
- 1.58