METHODOLOGICAL SUPPORT FOR MANAGING OF CRITICAL COMPETENCES IN AGILE TRANSFORMATION PROJECTS WITHIN A MULTI-PROJECT MEDICAL ENVIRONMENT

Ensuring the continuity, efficiency and quality of medical care requires solving the problem of managing the critical competencies of personnel in a multi-project medical environment. The object of research is resource management processes in the medical environment. The subject of the research is models, methods and processes of managing critical competencies in Agile projects of transformation of a multi-project medical environment. The purpose of the work is to develop methodological support for managing critical competencies in Agile transformation projects within a multi-project medical environment. The article addresses the following tasks: analysis of factors affecting the formation of the register of critical competencies in the medical environment; development of a conceptual model for critical competence management; development of an aggregated model for the configuration management process of critical competencies; development of a method for managing critical competencies; development of recommendations for applying of methodological support for managing critical competencies in Agile transformation projects within a multi-project medical environment. Research methods are based on project-oriented, donor-acceptor approaches, combinatorial analysis and set theory, configurational management to solve the problem of managing critical competencies in a multi-project medical environment. The results of the work include the development of methodological support for managing of critical competencies in Agile transformation projects within a multi-project medical environment, specifically the conceptual model for managing critical competencies; an aggregated model for the configuration management process of critical competencies; a method for managing critical competencies. The application of the developed methodological support is considered through a test example. Conclusions. The proposed methodological support for managing critical competencies in Agile transformation projects within a multi-project medical environment contributes to improving the quality of medical services by proactively managing the resource provision of medical institutions. The comprehensive application of the proposed solutions showed an increase in the value of the team's characteristics by 1.1-1.42 times, depending on the type of input matrix of competences in the test examples.