Inclusive Communication and Library Services for People with Special Needs in the Light of New Legal Regulations and Specialist Recommendations

Thesis/purpose of the article – The aim of the article is to determine the barriers to and opportunities for people with special needs in the context of effective communication with library services. First, the terminology and provisions of the Act on ensuring accessibility for people with special needs of 2019 are discussed. Then, general and detailed rules for communicating with selected groups of readers are distinguished and examples of adapting some library services to their needs are given. Finally, attention is paid to the integrative role of the library and to universal tips for effective interpersonal communication which increase the chances of effective communication in the library among both healthy people and those with difficulties. Research methods – The method used is analysis and criticism of sources and of literature on the subject. Key results/conclusions – People with special needs are a very diverse group. The basis for their effective use of library services is the identification of barriers and opportunities in the field of communication and reception of information. The recommendations prepared in the text enable free communication with various people, and thus increase their level of satisfaction with the service in the library.