Patient experience: a business strategy in the delivery of healthcare services
Eunice Agyei, Shisong Jiang and Emmanuel Kumah outline approaches to improving patient experience, emphasising this as a fundamental aspect of a healthcare organisation's business strategy.
Authors
- Emmanuel Kumah (ORCID: https://orcid.org/0000-0002-3308-1703)
- Shisong Jiang (ORCID: https://orcid.org/0000-0003-3498-512X)
- Eunice Agyei (ORCID: https://orcid.org/0009-0003-2686-7972)
Institutions
- University of Education, Winneba (GH)
- Chongqing University (CN)
- Komfo Anokye Teaching Hospital (GH)
Publication Details
- Journal
- British Journal of Healthcare Management
- Published
- 2024-11-02
- DOI
- https://doi.org/10.12968/bjhc.2024.0047
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00