Recommendations for Addressing the Deficiency in Computer Skills Among Intermediate Language Learners at the LINC Center

The purpose of this study was to provide recommendations to solve the problem of a lack of computer skills among Canadian Language Benchmark (CLB) 4 and 5 learners at the Language Center for Newcomers to Canada (LINC) Center. The problem was learners did not have basic computer skills, so during the pandemic, teachers struggled to teach and assess learners using technology. Therefore, most learners chose to withdraw from the program, citing a perceived decline in teaching quality compared to traditional methods. This study aimed to explore the potential benefits of technology-based learning on academic achievement and workplace skills. The community would have well-trained immigrants, and employers would consider the graduates of this school. Consequently, the provincial government would notice a decrease in social assistance applications, and schools would get more funds. For this reason, the central research question was, “How can the problem of a lack of computer skills among CLB 4 and 5 learners be solved at the LINC Center?” Data were collected in three forms, namely interviews with teachers and administrators, a focus group with teachers, and a survey administered to all instructors. Recommendations to solve the problem included creating professional learning communities (PLCs) and providing blended professional development.