Evaluation of the Usability and User Experience of the Jaminan Kesehatan Nasional Mobile Application in Indonesia
The evaluation of the usability and user experience of the JKN mobile application was generally positive. However, there is a need to improve the usability and all parameters of the user experience. Broader-scale research is needed to explore the factors that influence usage and user experience to promote the adoption of the JKN application and increase user satisfaction.
Authors
- Respati Wulandari (ORCID: https://orcid.org/0000-0002-5098-3792)
- Haikal
- Savira Putri Handasari
Institutions
- Universitas Dian Nuswantoro (ID)
Publication Details
- Journal
- Healthcare Informatics Research
- Published
- 2024-10-31
- DOI
- https://doi.org/10.4258/hir.2024.30.4.324
- Citations
- 1
- Primary Topic
- Mobile Health and mHealth Applications
- Type
- article
- Field-Weighted Citation Impact
- 0.85