Patient Perceived Quality Of Care And TheAssociated Factors For Selected InvasiveDiagnostic Procedures In Outpatient Departments

Background: Continuous assessment is essential for delivering high-quality care, particularly in outpatient departments, which serve as the gateway to hospital services. It is crucial to evaluate the quality of care provided during diagnostic procedures in this setting. This study aims to assess patient-perceived quality of care and the associated factors for selected invasive diagnostic procedures in the outpatient department of CMC Vellore. Materials and Method: A descriptive cross-sectional study was conducted to evaluate patient-perceived quality of care in the Medical, Surgical, and Orthopaedic Departments of Christian Medical College. Using Total Enumerative Sampling Technique, 140 subjects were enrolled and assessed through a Patient Perception Scale and a checklist developed by the investigator. Results: More than half of the patients (55%) reported receiving high-quality care during their procedure, while 34.29% perceived moderate quality, and only 10.71% indicated low overall care quality. A statistically significant association was found between the type of procedure, doctor's gender, and the quality of care perceived by patients. Additionally, there was a negative correlation between perceived quality of care and waiting time (r = -0.211)