Australian private healthcare staff perspectives on patient reported experience measures (PREMs): a qualitative interview study
Improved real-time reporting of PREMs, learning from other industries about recording customer experience, and mandatory reporting by private hospitals could further the benefits of PREM measurement in private healthcare. Recognised was the need for PREMs to be displayed in a readily understood way so those with limited health literacy can correctly interpret.
Authors
- Brooke Nickel (ORCID: https://orcid.org/0000-0002-8100-4278)
- Tessa Copp (ORCID: https://orcid.org/0000-0001-7801-5884)
- Rachael H Dodd (ORCID: https://orcid.org/0000-0002-8080-6359)
- Krista Verlis (ORCID: https://orcid.org/0000-0002-2139-1640)
- Kirsten J. McCaffery (ORCID: https://orcid.org/0000-0003-2696-5006)
- Rebekah Laidsaar‐Powell (ORCID: https://orcid.org/0000-0002-3462-5645)
Institutions
- The University of Sydney (AU)
- Sydney Local Health District (AU)
- Cancer Council NSW (AU)
Publication Details
- Journal
- Journal of Patient-Reported Outcomes
- Published
- 2024-11-06
- DOI
- https://doi.org/10.1186/s41687-024-00809-6
- Citations
- 1
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.85
Funders
- Medibank Better Health Foundation