Factors Influencing Generation Z Students in Banten Province to Use Sharia Mobile Banking in 2024

Generation Z, born in the digital era, has become increasingly reliant on mobile banking services for financial transactions. This shift in consumer behavior towards digital transactions is accelerating in Indonesia, particularly in Banten Province, where Sharia Banks are expanding their market penetration. The adoption of Islamic Mobile Banking is influenced by perceived ease, convenience, and benefits. The ease of access and financial benefits obtained are determining factors for customers to use the service. This research aims to explore the factors affecting Generation Z students' interest and behavior in using Sharia mobile banking services at Islamic Banks in Banten Province in 2024. The study uses a quantitative research method, focusing on all Generation Z customers of Islamic Banks in Banten Province. The sample size is 100 people, providing a fairly representative sample. The research aims to provide a deeper understanding of consumer preferences in Islamic finance and contribute to the development of Islamic banking services that are more in line with the needs of students in the region.

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Publication Details

Journal
Proceeding of The International Seminar on Business Economics Social Science and Technology (ISBEST)
Published
2024-11-05
DOI
https://doi.org/10.33830/isbest.v4i1.3268
Primary Topic
Islamic Finance and Communication
Type
article
Field-Weighted Citation Impact
0.00
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article

Factors Influencing Generation Z Students in Banten Province to Use Sharia Mobile Banking in 2024

Titania Mukti, Athifa Faizatul Azkiya, Agnia Nurunnisa, Sendrina Karlina Putri
Proceeding of The International Seminar on Business Economics Social Science and Technology (ISBEST)
Islamic Finance and Communication
article

Factors Influencing Generation Z Students in Banten Province to Use Sharia Mobile Banking in 2024

Titania Mukti, Athifa Faizatul Azkiya, Agnia Nurunnisa, Sendrina Karlina Putri
article en

Abstract

Generation Z, born in the digital era, has become increasingly reliant on mobile banking services for financial transactions. This shift in consumer behavior towards digital transactions is accelerating in Indonesia, particularly in Banten Province, where Sharia Banks are expanding their market penetration. The adoption of Islamic Mobile Banking is influenced by perceived ease, convenience, and benefits. The ease of access and financial benefits obtained are determining factors for customers to use the service. This research aims to explore the factors affecting Generation Z students' interest and behavior in using Sharia mobile banking services at Islamic Banks in Banten Province in 2024. The study uses a quantitative research method, focusing on all Generation Z customers of Islamic Banks in Banten Province. The sample size is 100 people, providing a fairly representative sample. The research aims to provide a deeper understanding of consumer preferences in Islamic finance and contribute to the development of Islamic banking services that are more in line with the needs of students in the region.

Proceeding of The International Seminar on Business Economics Social Science and Technology (ISBEST)Vol. 4(1)
Sultan Ageng Tirtayasa University (ID)
Openalex Percentile: Top 69%
Islamic Finance and Communication
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Factors Influencing Generation Z Students in Banten Province to Use Sharia Mobile Banking in 2024 — Titania Mukti, Athifa Faizatul Azkiya, et al. · Proceeding of The International Seminar on Business Economics Social Science and Technology (ISBEST) (2024) | TGRS Research Map | TGRS