Evaluating the Smart City Status and Acceptance of ISO Standards: A Case Study of Malaysian Local Authority

While most national smart city frameworks outline the urban challenges, local authorities struggle to translate the top-down plan and align the action plan with ISO 37122 indicators, including the case of Majlis Bandaraya Diraja Klang (MBDK), Malaysia. This study aims to evaluate MBDK’s smart city status and examines the acceptance of ISO standards. The quantitative survey findings indicate a positive perception of smart city status, with unanimous agreement on the importance of ISO standards. This research contributed to one of the pioneer studies evaluating the acceptance of ISO indicators in smart city development in Malaysia and beyond.