Enhancing Learning Management Systems (LMS) Through Kano Analysis

Abstract This article explores the critical role of information and communication technology (ICT) in modern educational settings and emphasizes the importance of understanding stakeholders’ needs in the development of digital learning tools, particularly Learning Management Systems (LMS). Drawing from the Kano Model of Satisfaction, the study examines how stakeholders evaluate digital learning products and proposes a new LMS design tailored to their preferences. The paper provides insights into the acceptance and utilization of digital learning tools by stakeholders in Higher Education Institutions (HEIs), highlighting the challenges and opportunities in incorporating LMS into educational organizations. Additionally, it presents new functional factors for newly designed LMS and discusses the implications of digital learning systems in the context of modern education. Finally, the article addresses the limitations of current LMSs and underscores the importance of stakeholder acceptance for successful implementation in educational institutions.