THE “HUMANIZE SUS” POLICY: ANALYSIS AND REFLECTIONS FOR ITS EFFECTIVENESS

This article presents the results of a survey conducted in 2018 that analyzed the implementation of the National Policy for Humanization of Health Care and Management (PNH) in a University Hospital (HU) in Rio Grande do Sul (RS) based on its adherence to the Brazilian Company of Hospital Services (EBSERH). Having used a qualitative approach, it was possible to conclude that the National Policy for Humanization of Health Care and Management has a hybrid form, allowing an appropriation of its concepts by different societal projects and, in this case, the Neoliberal project represents one of the greatest challenges for its implementation.