Antecedents of tourist loyalty in China’s Kangyang tourism: The influence of destination image, service quality, tourist satisfaction, and affective commitment

Background: Kangyang tourism, a wellness tourism niche in China, integrates health preservation with tourism through natural and cultural resources. Despite a growing interest in Kangyang tourism, the factors driving tourist loyalty in this sector are underexplored. Methods: Using a sample of 413 tourists, this study employed Covariance-Based Structural Equation Modeling (CB-SEM) to examine the influence of destination image, service quality, tourist satisfaction, and affective commitment on tourist loyalty. Results: The findings reveal that destination image and service quality positively affect tourist satisfaction, affective commitment, and loyalty. Tourist satisfaction and affective commitment are identified as critical drivers of tourist loyalty. Notably, affective commitment plays a stronger role in fostering loyalty compared to satisfaction. Conclusion: These results highlight the importance of a positive destination image and high service quality in enhancing tourist loyalty through increased emotional and psychological attachment. The findings inform strategies for stakeholders to improve Kangyang tourism’s growth by focusing on emotionally engaging experiences and service excellence.

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Publication Details

Journal
Journal of Infrastructure Policy and Development
Published
2024-11-04
DOI
https://doi.org/10.24294/jipd.v8i12.8732
Primary Topic
Customer Service Quality and Loyalty
Type
article
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article

Antecedents of tourist loyalty in China’s Kangyang tourism: The influence of destination image, service quality, tourist satisfaction, and affective commitment

Nutteera Phakdeephirot, Chai Ching Tan, Qiang Li
Journal of Infrastructure Policy and Development
Customer Service Quality and Loyalty
article

Antecedents of tourist loyalty in China’s Kangyang tourism: The influence of destination image, service quality, tourist satisfaction, and affective commitment

Nutteera Phakdeephirot, Chai Ching Tan, Qiang Li
article en

Abstract

Background: Kangyang tourism, a wellness tourism niche in China, integrates health preservation with tourism through natural and cultural resources. Despite a growing interest in Kangyang tourism, the factors driving tourist loyalty in this sector are underexplored. Methods: Using a sample of 413 tourists, this study employed Covariance-Based Structural Equation Modeling (CB-SEM) to examine the influence of destination image, service quality, tourist satisfaction, and affective commitment on tourist loyalty. Results: The findings reveal that destination image and service quality positively affect tourist satisfaction, affective commitment, and loyalty. Tourist satisfaction and affective commitment are identified as critical drivers of tourist loyalty. Notably, affective commitment plays a stronger role in fostering loyalty compared to satisfaction. Conclusion: These results highlight the importance of a positive destination image and high service quality in enhancing tourist loyalty through increased emotional and psychological attachment. The findings inform strategies for stakeholders to improve Kangyang tourism’s growth by focusing on emotionally engaging experiences and service excellence.

Journal of Infrastructure Policy and DevelopmentVol. 8(12)
Rajamangala University of Technology Rattanakosin (TH)
Decent work and economic growth
Openalex Percentile: Top 73%
Customer Service Quality and Loyalty
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Antecedents of tourist loyalty in China’s Kangyang tourism: The influence of destination image, service quality, tourist satisfaction, and affective commitment — Nutteera Phakdeephirot, Chai Ching Tan, et al. · Journal of Infrastructure Policy and Development (2024) | TGRS Research Map | TGRS