ADOPTION OF ARTIFICIAL INTELLIGENCE IN INDIAN BANKING INDUSTRY

Businesses nowadays have access to an enormous amount of information. In this context, they put up much work to figure out how to use the data that is accessible. The amalgamation of Knowledge Management and Artificial Intelligence enables the development of technologies that respond to the expectations to extract implicit and explicit human and organizational knowledge to aggregate and amplify it. (Quinio et al., 2017). Organizations implementing AI are expected to attain added business value gains, such as increased revenue, cost reduction, and improved business efficiency (Sheibani et al., 2018). A recent MIT Sloan Management Review study found that more than 80% of businesses see AI as a calculated opportunity, and almost 85% see AI as a way to achieve comparative advantage (Ransbotham et al., 2017).