Analysis of the Effectiveness of Inaportnet in Supporting Ship Document Services at Soekarno-Hatta Port

Soekarno-Hatta Port uses the inaportnet system to provide fast service and minimize the operational costs of ships and goods. Even though it has used the inaportnet system, Soekarno-Hatta Port often handles shipping documents late. This increases ship operating costs and delayed loading and unloading schedules, increasing logistics costs. This research aims to analyze the effectiveness of inaportnet in supporting ship document services at Soekarno-Hatta port and develop strategies to improve service quality. The results of this study indicate that the use of inaportnet can provide benefits for PT Pelindo (Indonesian Port Company), namely: Creation of increased coordination and positive collaboration among various stakeholders at the Port, Fulfillment of open access to real-time information, simplification of administrative processes. The benefits for agents are operational efficiency in the loading and unloading system, easy, fast, transparent access, and simplified administrative processes. However, Pelindo and agents face disruptions and obstacles, namely, inaportnet operational disruptions, changes in work culture, and inefficient utilization of inaportnet features. The recommended solutions to these problems are adequate and effective training for PT. Pelindo staff, data integration, regularly carry out a monitoring and evaluation process for implementing inaportnet.