Customer Perception of Service Quality in Public Transportation

This study explores consumer perceptions of service quality in public transport, focusing on key factors such as reliability, safety, comfort, and accessibility.Using a mixed-method approach, data were collected through surveys and analyzed using statistical tools like Chi-Square Test, ANOVA, and Regression Analysis.The study aims to identify the determinants of service quality and their impact on user satisfaction and the likelihood of continued usage.Findings will help transport authorities improve services and enhance public transport usage.