Changes and tasks in non-face-to-face counseling service operation: Focusing on domestic sites

Objectives This study aims to identify operational changes and challenges in the development of non-face- to-face counseling by comparing the past and present usage of contactless counseling in the context of the rapid increase in the use of contactless counseling due to the spread of COVID-19 and the development of information technology. Methods For comparison with the past, we used the survey methodology from a previous study (Kim, Kye-hyun, & Lim, Eun-mi, 2000) and analyzed 113 counseling sites, including five items (‘service target’, ‘service operator’, ‘counseling method’, ‘counseling content’, and ‘usage fee’) and two additional items (‘counselor’s expertise’ and ‘guidance on using non-face-to-face counseling’) as survey indicators. Results First, we found that counseling methods, which were limited in the early days of non-face-to-face coun-seling, are now being diversified through the development of technology and the expansion of media use. Second, we observed a new way of connecting counselors by establishing platforms for non-face-to-face counseling at large portal sites and private counseling organizations, not limited to the free services provided by public in-stitutions in the past. Third, although guidance for non-face-to-face counseling is currently provided, there is a lack of information on the expertise and confidentiality of counselors. Conclusions This study aims to identify the current status of non-face-to-face counseling in Korea by comparing the past and present operation status of non-face-to-face counseling in Korea, and to identify development tasks. It is expected to provide various implications on the need to strengthen the awareness, professionalism, and eth-ical considerations of non-face-to-face counseling.