A Systematic Literature Review on Balinese Residential Addresses Without Predefined Gazetteers for Last Mile Delivery

The accuracy and speed of parcel delivery in courier business services are the keys for customers to determine which courier service to use. In several cases, failed deliveries are partly due to non-standard address writing or using other address terms. Home addresses in Bali still use the ‘Banjar’ address as a reference for parcel delivery, while the Banjar itself is not a standard address for residence. Several methods are used to find the address with local wisdom, namely by combining non-standard and standard addresses so that the actual location can be found and the package is delivered to the end destination. Using geotag technology through map coordinates as a complement to address data can be used to overcome the difficulty of finding an address. However, this is not always applicable because the sender mostly does not know the actual map position of the recipient. Therefore, the purpose of this study is to investigate existing research that solves the problem of non-standard addresses in the context of package delivery. This article uses the PRISMA methodology to find related literature. In the last 10 years, hundreds of articles were found, and 16 of them use specific methods to find solutions to deliver to Balinese residential addresses without predefined gazetteers.