Enhancing Visitor Experience and Hospitality in Accommodation Facilities through Smart Tourism and Mobile Technology

Tourism is crucial in the global economy, significantly contributing to GDP and employment. Integrating Information and Communication Technologies (ICTs) is becoming increasingly essential due to their revolutionary effects in numerous industries, including tourism. The fusion of digital technologies with tourism has given rise to the concept of smart tourism, which seeks to enhance both the economic performance of a destination and the overall vacation experience for travelers. This research discusses the creation of an ICT system utilizing cutting-edge mobile phone technology and web applications to enhance the visitor experience and streamline administrative processes at an accommodation facility.