Knowledge and support for AI in the public sector: a deliberative poll experiment

Abstract We are on the verge of a revolution in public sector decision-making processes, where computers will take over many of the governance tasks previously assigned to human bureaucrats. Governance decisions based on algorithmic information processing are increasing in numbers and scope, contributing to decisions that impact the lives of individual citizens. While significant attention in the recent few years has been devoted to normative discussions on fairness, accountability, and transparency related to algorithmic decision-making based on artificial intelligence, less is known about citizens’ considered views on this issue. To put society in-the-loop, a Deliberative Poll was thus carried out on the topic of using artificial intelligence in the public sector, as a form of in-depth public consultation. The three use cases that were selected for deliberation were refugee reallocation, a welfare-to-work program, and parole. A key finding was that after having acquired more knowledge about the concrete use cases, participants were overall more supportive of using artificial intelligence in the decision processes. The event was set up with a pretest/post-test control group experimental design, and as such, the results offer experimental evidence to extant observational studies showing positive associations between knowledge and support for using artificial intelligence.