Effect of Technological Innovation, Servitisation and Human Capital Structure on Performance in Manufacturing Enterprises

ABSTRACT To analyse the relationships amongst technology innovation, servitisation, human capital structure and performance in manufacturing firms, a sample of 1247 manufacturing firms listed on the A‐share market in China from 2013 to 2020 were collected. The conclusions are as follows. (1) Technological innovation has positive effect on performance. (2) Service transformation can mediate the effect of technological innovation on performance. (3) Advanced human capital skills can positively moderate the effect of service transformation on performance, whereas advanced human capital education can positively moderate the effect of technological innovation on performance. (4) The effect differs by firm type and location.