Experiences from the European Region: case studies and scenarios to inform ways forward in digital health

Abstract Member States in the WHO European Region face similar challenges when it comes to strengthening their HIS and implementing digital health solutions. From WHO/Europe’s work with its Member States, several important preconditions have become apparent for successful and sustainable digital transformation. Firstly, the importance of recognising that implementing digital tools is not a one-off investment, but that this takes a long-term vision including long-term budgeting. Having business continuity plans also is a key element of sustainable implementation of digital tools, that is often not adequately addressed in practice. Secondly, the importance of comprehensive strategic planning. Implementing digital tools is not only about software and hardware, but also about people and processes. Here it is also crucial for policymakers to understand that, to be able to harvest the benefits of data that are gathered by means of digital tools, resources for data processing and analysis also need to be made available. Last but not least, an important precondition for successful digital transformation is stakeholder involvement. Often, new software is developed without adequately involving the end-user, resulting in for example apps that do not meet patients’ needs. Or in electronic health record systems that are not user-friendly for the healthcare staff that need to enter the data, with incomplete and low quality information as a consequence. Stakeholder involvement is essential in strategic planning for digital health as well. Think for example about standardization and accreditation agencies, and institutes that will be secondary users of data for statistics and research. In this presentation, several case studies from across the European Region will be presented, illustrating how digital transformation in health can be successfully and sustainably implemented.