IMPROVING SCHOOL TRAFFIC FLOW: A HUMAN PERFORMANCE IMPROVEMENT CASE STUDY

Managing the flow of people (queue management) is a crucial task for many organizations. This case study examines the traffic flow during pick up and drop off times at a public middle school in the rural southeastern U.S. using a Human Performance Improvement (HPI) framework to address the problem of traffic backups when dropping off and picking up students. Environmental analysis revealed that carpool procedures were not well known and staff were underutilized. Recommendations included job aids and signage to inform parents of traffic procedures, efficient scheduling and use of school space, and utilization of the staff to assist with the carpool lane.