The Explanatory Effect of Cognitive Human Resources Skills in Supporting Quality Requirements: An Exploratory Study of the Board of Directors at Al-Nisour University College

This research discusses the explanatory impact of cognitive human resources skills in supporting quality requirements, by conducting an exploratory study of the opinions of the Board of Directors at University Al-Nisour College. As the research problem confirmed the existence of a significant deficiency in investing in cognitive skills and employing them in meeting quality requirements, which is considered one of the most important Indicators of success in the contemporary environment. Therefore, the importance of the research is to provide a set of recommendations that contribute to addressing this problem. The goal of the research is to identify the level of application of cognitive skills for human resources and total quality management, and then to identify the nature of the relationship of influence and connection that brings them together. The descriptive analytical method was used to complete the research. The research community was represented by employees at Al-Nisour University College, while the research sample consisted of members of the college council only, who numbered (23) individuals. The researchers also designed a questionnaire using a set of ready-made indicators and criteria, which was distributed to a sample of (23) individuals who were selected using a purposive sampling method. The scientific value of the research is to provide a modest addition to the Iraqi libraryو After processing the data using a set of central tendency measures available in the statistical program (SPSS-Ver.23), several results were produced that confirmed the importance of the role played by cognitive human resources skills in enhancing the organization’s ability to support quality requirements. These results confirm the validity of the hypothesis included in the research. Therefore, the researchers recommended the need to look at successful experiences in developed countries that have invested in cognitive human resources skills in meeting and supporting their quality requirements and programmers.