Use Of Information And Communication Technologies For Productivity: A Case Study In The Payments And Charges Sector Of The Federal University Of Amazonas

Background: Information and Communication Technologies (ICT) are fundamental for the modernization and efficiency of the public sector. The Federal University of Amazonas (UFAM) implemented an automation process in the Payments and Charges sector as of 2015, using tools such as Excel VBA and Macro Recorder, in order to optimize manual operations and increase productivity. This study evaluates the impact of automation on the efficiency of the sector, comparing data from 2014 (pre-automation) and 2018 (post-automation), in a context of significant staff reduction. Materials and Methods: The research is based on a case study, with data extracted from the reports of the Siape DataWarehouse system. The number of launches, the average time between each operation and the duration of the launches before and after the implementation of ICT were analyzed. The 2014 data reflects the manual scenario with seven servers performing the operations, while the 2018 data represents the automated scenario with three servers and technological tools optimizing the tasks. Results: The analysis showed that in 2014, the average time between manual entries was approximately 4 minutes, with 410 entries per month. In 2018, with automation, the time between launches was reduced to seconds, and the workload increased significantly, with up to 1060 monthly launches performed by just one server. Conclusion: Automation in UFAM's Payments sector resulted in a significant increase in productivity, compensating for the reduction in personnel. However, challenges such as continuous training of servers and maintenance of automated tools still need to be overcome to ensure the sustainability of long-term gains.