Teamwork Enhances Patient Experience: Linking TEAM and Net Promoter Scores
Teamwork and provider experience relate to patient NPS, and the provider experience-NPS relationship appears to be mediated by teamwork.
Authors
- Christine E. Chaisson (ORCID: https://orcid.org/0000-0002-3207-9257)
- Omid Ameli (ORCID: https://orcid.org/0000-0001-7878-0551)
- Mark Linzer (ORCID: https://orcid.org/0000-0002-5507-3675)
- Erin E. Sullivan (ORCID: https://orcid.org/0000-0002-9118-7936)
- Dawn Webster
- Sara Poplau
- Amy Nguyen Howell
- Martin Stillman (ORCID: https://orcid.org/0000-0002-2042-042X)
- Jamie Ruffing
Institutions
- Optum (United States) (US)
Publication Details
- Journal
- The American Journal of Managed Care
- Published
- 2024-10-01
- DOI
- https://doi.org/10.37765/ajmc.2024.89616
- Citations
- 2
- Primary Topic
- Perfectionism, Procrastination, Anxiety Studies
- Type
- article
- Field-Weighted Citation Impact
- 1.28